Our Refund Policy
We work hard to always offer the best and freshest products. If something doesn't meet your expectations, we'll gladly make it right.
Your satisfaction is our commitment
We stand behind every product we sell. If something doesn't meet the highest quality standards, we are here to help you resolve it quickly and fairly.
Quality You Can Count On
At FreshOneed, we believe shopping should be worry-free. That's why we've built a clear and fair refund policy that protects you at every step.
If you have bought a product that does not meet the highest quality, please send us an email at info@freshoneed.nl and we will gladly solve it for you.
Our policy is designed to be transparent and straightforward — so you always know exactly where you stand.
How Long Do You Have?
The return period begins from the day you — or a designated third party — receive the delivery.
Food Products
Pantry items, packaged groceries, canned goods, and all food-category products can be returned within 7 days of purchase.
Non-Food Products
Household items, personal care, cleaning products, and all non-food category items can be returned within 14 days of purchase.
Is Your Item Eligible for a Return?
To be eligible for a return, your item must meet all of the following conditions. Items that do not meet these criteria may not qualify for a refund.
Unused & Original Condition
The item must be unused and in the same condition as when you received it.
Original Packaging
The item must be returned in its original, intact packaging.
Proof of Purchase
A receipt or valid proof of purchase must accompany the return.
Items That Cannot Be Returned
The following goods are strictly exempted from being returned, for safety, hygiene, and practical reasons.
Perishable Goods
Fresh vegetables, fruits, frozen items, and any other perishable products cannot be returned once delivered.
Personal Care Items
Due to hygiene and health protection reasons, opened or used personal care items are not eligible for return.
Damaged or Altered Items
Items not in original condition, damaged, or missing parts for reasons not due to our error cannot be returned.
Expired Return Window
Food items returned after 7 days or non-food items returned after 14 days fall outside the eligible return period.
How the Refund Process Works
Once we receive your return, here's exactly what happens — clearly and transparently.
Return Received
We receive and inspect your returned item to verify it meets return eligibility conditions.
Email Notification
We send you an email confirming receipt of your return and notify you of the approval or rejection decision.
Refund Applied
If approved, a credit is automatically applied to your original payment method within a few business days.
Haven't Received Your Refund Yet?
Sometimes processing takes a little time. Follow these steps before reaching out to us — most cases are resolved at this stage.
If you've completed all these steps and still haven't received your refund, please contact us at info@freshoneed.nl and we'll investigate immediately.
Check your bank account again — sometimes credits appear without a separate notification.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank — there is often some processing time before a refund appears in your balance.
Still nothing? Email us at info@freshoneed.nl and we'll resolve it for you.
Need to Exchange an Item?
Defective or Damaged on Arrival?
We only replace items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, we're here to help.
Simply send us an email at info@freshoneed.nl with your order details and a description of the issue, and our team will arrange the exchange promptly.
Still Have Questions?
Our team is always here to help. Whether it's a return, refund, or exchange — reach out and we'll take care of you.
